You rarely see the foundation and the support structures of a building. Nevertheless, these components are vitally important. Technology infrastructure is similar. You will rarely see it, but it is critical to keep your business operational.
Tekpals brings many years of experience in managing technology infrastructure to Fortune 500 companies. In fact, much of our experience was focused on high availability and high security financial trading systems. We have the knowhow to design your systems from the ground up so that they stay available to you.
Tekpals' IT Outsourcing services enable entrepreneurs to focus on running their business because we manage computers, network and other technology resources. Outsourcing computer services makes sense because you don't need additional employees; you can use our resources as needed. Many businesses are discovering the benefits of flexible staffing and technology outsourcing helps with this staffing model. In fact, the trend for small companies is to fully outsource technology management due to cost-effectiveness and responsive support. If you wish to retain us for your technology support, we maintain a trouble ticketing system that you can use to report and track progress on any and all technology issues. You can access this system by clicking on My Support or just send an email to support@tekpals.com. Please contact us if you would like more information.
Tekpals is happy to work with you to identify your needs and develop solutions that work for you and your business!
We provide desktop support services onsite or through remote support, in which we securely connect to your computers through the internet. We are prepared to take care of most computer problems and will get you up and running quickly. Tekpals' network support ensures that your computers stay connected securely to each other and to the Internet. Our computer desktop support services include maintenance and management of your organization’s gateways, routers, wireless, remote access, servers, and desktops. We install and update software and troubleshoot operating and configuration issues, printing problems and network connection problems - pretty much anything related to technology. Our trouble ticketing system ensures that you get quick responses to your problems within the service level agreement that we set for your organization.
Network security includes services to filter the sites you browse. Why would you need an internet content filtering service? Most people think that content filtering is only to keep people away from potentially objectionable websites. While this may be important for some, there's actually a more important reason. Most network security firewalls do a good job of keeping hackers out. Instead hackers changed their methods and can now attack computers when those computers visit malicious websites. So, if the hacker can get you to visit their website, that website will automatically download their malware to you. How do hackers get you to visit their virus infested websites? Easy, they send you spam. They will send a nice looking spam, often from someone you actually know, that contains a link. As soon as the link is clicked, it installs the virus. A solid internet content filter service is key for your network security.
Network security also includes anti virus services at the network gateway - the device that connects your computers to the internet. You see, stopping viruses requires a multi-tiered approach: the network and at each computer.
For many small businesses most customer communication is done by email. You need your email service to work - all the time! You need genuine emails to get through and you need spam stopped. Many small businesses use a free service like gmail or Yahoo to handle their email. While these services work, you're missing out on a key marketing opportunity. Would you rather have an email address of mybusiness@yahoo.com or me@mybusiness.com?
Tekpals can set you up with your own domain and your own email address. We can show you how to access your email through the web or through Outlook. We can show you how to integrate your email with your mobile device so that you can access your important emails wherever you happen to be!
No only is spam a pain, it can slow down your system and also is a pathway for computer viruses and other bad software (called malware.) Spam is a way that hackers can bypass your security. It's also how criminals will try to steal. You may think a message is from someone you know and trust, but it could be spam. Spam can also lead to legal problems if your employees are receiving inappropriate emails.
Tekpals offers advanced spam filtering on all emails we support. Our servers look at each incoming email and quickly and accurately identify each spam message. Our servers place those spam messages in a special quarantine area. Contact Tekpals if you're looking for help from the deluge of spam.
Tekpals can help implement and manage your disaster recovery plan. Many entrepreneurs don't spend much time thinking about this topic, but it's important to not ignore this one. Unfortunately, once the disaster happens it's too late to do anything about it.
Disasters come in many forms. You may be thinking that you're at very little risk of a big disaster. However the most prevalent problem that causes data loss is disk drive crashes. A drive crash happens without warning and you're at risk of losing everything on that drive unless it's backed up. The second biggest data loss problem is theft. Thousands of computers are stolen every day. We've had several clients that have had their laptops stolen. Fortunately, we had a good disaster recovery plan in place and had them back up and running quickly without any loss of important data.
Don't worry if you don't feel like addressing this issue yourself, or are overwhelmed with the options. We're here to help you out. We can set up recovery plan for you and also set up automatic backups. You don't have to worry about them; the backups just run every night. We can also set up the backups so that one is away from your office. This way in case your office is destroyed, your data is still safe.