For many businesses your website is your primary marketing tool. At the same time, many businesses use a variety of tool to reach new and existing customers. You site then becomes your portal into you different communication channels. Let’s take a look at how your site can be an effective portal.
Email newsletters have been around a long time. Newsletters are a great way to stay in contact with your customers or those interested in your business. In most cases, email newsletters aren’t very effective to reach new customers. However, the cost of getting a new customer is much higher than retaining existing customers. We’ll talk about reaching new customers in another post, but don’t forget the importance of staying in contact with your existing customers.


The first step to produce an email newsletter is to collect email addresses of your customers or prospects. We recommend having an easy to find place on your homepage for new people to signup for your newsletter. Offer your existing newsletters the ability to see your existing newsletters or offer a nice, free benefit in exchange for their email address.
You can maintain the email newsletter list yourself, but it’s really difficult. If you have an email list of over 30 to 50 people, you’ll quickly outgrow the ability of sending the emails yourself. You’ll also need an automated way for people to subscribe and unsubscribe from your list. There are several great services we recommend – Constant Contact and MailChimp come to mind.
There are also open source (free) options to manage your email lists. Phplist is probably the best known open source option. One thing to keep in mind with the commercial services when compared with the open source options is delivery. Both Constant Contact and MailChimp ensure that you comply with anti-spam regulations and help ensure that your important content actually gets delivered rather than get hung up in spam filters.
The content of your email is important. Of course you have a marketing message; however, most people aren’t interested in reading marketing messages. We recommend that you write something of interest to your target market and wrap your marketing content in that message. Interesting content is important. Not only will interesting content get people to subscribe to your newsletter, but it will also help your email get opened! Think about it – how many marketing emails do you get that you don’t even open. Write your email so your subscriber can’t wait to open it.
The commercial services all give you data so that you can see how many emails were sent, how many were opened and how many were actually clicked. This data is key to help you understand what happens with your messages once you send them out. Stay on top of your open and click thru rate.
The final thing to pay attention to in email marketing is frequency. How often do you send your messages? What is the boundary between engaging your customers and nagging them? If you over-saturate your customers you’ll just get them to unsubscribe to your list. If you don’t send out regularly enough, they’ll forget about you.
We don’t believe that there’s a hard and fast rule – different audiences have different frequency thresholds. But pay attention to how often you send out your emails.
Of course there’s much more about email marketing and this just covers the highlights, but email newsletters can be a great way to stay in contact with your customers.